Capgemini

capgemini.com

Capgemini is a technology-services provider spanning strategy and design through engineering and managed operations, rather than primarily a software vendor or research publisher. Buyers can engage it for advisory work, implementation, or ongoing services, but should distinguish those scopes in procurement. Its service pages establish commercial offerings; client stories provide examples of delivery, sometimes involving client teams and other suppliers. Branded assets such as RAISE support delivery but do not, in the reviewed evidence, establish a standalone software licensing model. ^[1] ^[2] ^[3] ^[4]

Services and delivery

Cloud strategy advisory

Advisory. Develops cloud strategies and business cases, including target operating models, migration scenarios, financial-impact analysis, skills maps, and Cloud Center of Excellence planning. ^[2]

Cloud platform and SAP migration implementation

Implementation. Enables cloud platforms and implements SAP-to-cloud strategies. This delivery scope is separate from cloud planning and ongoing operations. ^[2]

Managed cloud operations and FinOps

Managed services. Provides adaptive cloud operations, multicloud support, and Platform SRE as a service. The offering includes a FinOps framework delivered on AWS, Azure, and/or GCP. ^[2]

Custom applications and application modernization

Implementation. Builds bespoke business applications and modernizes legacy applications. Documented approaches include microservices, containers, APIs, serverless applications, and infrastructure as code, with assessment through continuous improvement. ^[5]

Application integration

Implementation. Connects applications through APIs, integration platform as a service, and API management. This is an integration offering rather than simply bespoke application development. ^[5]

Enterprise-core implementation and integration

Implementation. Designs, implements, and deploys enterprise-core systems, covering cloud ERP, processes, data, and integration. Named technologies include SAP, Oracle, Microsoft, and Guidewire; specific products and versions require confirmation. ^[6]

Cybersecurity advisory

Advisory. Assesses security posture and develops security strategy, governance, risk, and regulatory-alignment programs. Advisory scope is distinct from implementing controls or operating detection services. ^[7]

Security implementation

Implementation. Implements identity and access management, DevSecOps, and zero-trust architecture across IT, operational technology, cloud, and connected products. ^[7]

Managed cyber defense

Managed services. Provides continuous threat detection and response through Cyber Defense Centers, with threat intelligence and digital forensics. ^[7]

AI strategy and foundations advisory

Advisory. Defines an AI vision, strategic roadmap, prioritized use cases and investments, and operating model. Advisory work also addresses requirements for data infrastructure, governance, and quality. ^[8]

Agentic AI engineering

Implementation. Builds AI agents and connects them to enterprise data and applications using the RAISE accelerator, with governance, security, and responsible-AI guardrails. ^[3]

Agentic AI operations

Managed services. Supports operation of agentic AI systems using RAISE, including monitoring, governance, security, and responsible-AI guardrails. Contractual service levels require confirmation. ^[3]

AI and cybersecurity research

Research. Publishes Research Institute findings and recommendations about AI-related security threats and defenses. The report is research content, not evidence of a separately purchasable delivery engagement. ^[9]

Company details

Technology and platforms

RAISE is a reusable accelerator and technical foundation surrounding Capgemini’s agentic AI services. The reviewed material does not establish standalone licensing terms; buyers should distinguish reusable assets from engineering and operational responsibilities. ^[3]

Track record

For HMRC’s SAP migration to Microsoft Azure, Capgemini reports discovery, infrastructure design and build, automation, testing, approximately 650 interfaces, rehearsals, and a weekend transition. It also reports eight weeks of enhanced live-service support. Delivery involved HMRC, strategic partners, and other suppliers. ^[4]

For an unnamed European telecommunications company, Capgemini reports implementing cloud-based CyberArk privileged access management, assessing databases, deploying disaster recovery components, and migrating entitlements to its IDaaS platform. It reports onboarding 25 databases; client anonymity limits reference checking. ^[10]

At ABN AMRO, Capgemini describes work progressing from workshops and an AI roadmap to architecture, security guardrails, a Microsoft Copilot transition, and the Rikkie chatbot. The story does not specify the Copilot edition or quantify benefits. ^[11]

For Imperial War Museums, Capgemini reports building a Google Cloud environment and an audio-processing pipeline using Gemini for metadata extraction and summaries. The application combines searchable transcripts, synchronized audio, and natural-language questions with transcript citations. ^[12]

Scope and limitations

The supplied evidence does not establish pricing, minimum engagement sizes, contractual SLAs, or RAISE licensing and asset-ownership terms.
Client-story outcomes are Capgemini’s reports, not independently verified results or guarantees for other engagements.
Platform names do not establish support for every product, module, version, or deployment environment.
The supplied Home Office cloud-story link redirected to a general client-story index and was excluded as delivery evidence.

Questions to ask

Which team owns architecture, implementation, cutover, and ongoing support, and which responsibilities remain with us or other suppliers?
Which reference engagements match our proposed platforms, regulatory requirements, and delivery scope?
Which products, versions, deployment environments, integrations, and acceptance criteria are included?
What service levels, incident responsibilities, transition support, and exit arrangements are contractual?
For AI work, who owns evaluations, human oversight, monitoring, operating costs, and reusable assets?

Overview